Companies are investing resources into building and running their social communities and in return are gaining currencies to exploit new market opportunities. Learn how these brand leaders are leveraging their communities and customer relationships to crowd source, collaborate and co-create to power their business growth.

During this moderated session, you will

- Uncover which metrics are key performance indicators for Community value

- Discover how to quantify value at the segment level

- Understand how business insight is measured and valued

Moderated by Sherri Dorfman, CEO & Customer Ambassador, Stepping Stone Partners

Panelists:

• Stacey Gutman, Director, OPEN Forum, American Express OPEN
• Nestor Portillo, Director, Community & Online Support, Microsoft Corp
• Becky Carroll, Community Manager, Verizon

Join us at the Social Media & Communities 2.0 Strategies Conference