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Stepping Stone Partners offers clients a set of services designed to guide investment decisions in products, partners and marketing initiatives. We offer two key services to technology, financial, consumer and business services companies. (Healthcare Technology companies click here)

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1) Customer Driven Product & Service Development

Stepping Stone Partners has devised the Direct Path Process to navigate through the development of new offerings, from customer needs identification, through concept definition, validation and launch. Direct Path is designed to be highly collaborative with customers every step of the way to ensure that offerings are packaged, positioned and priced to align with customer needs.

Stepping Stone Partners can project lead clients through the entire development process (Direct Path), or serve as a coach for specific activities along the path:

  • Customer Segmentation
  • Strategic Partner Segmentation
  • Product, Service & Program Concept Development
  • Customer Research
  • 2) Customer Advisory Programs learn more

    Stepping Stone Partners works closely with you to design, develop and manage your Customer Advisory Program (sometimes called a Customer Advisory Council or Customer Advisory Board), delivering continuous customer input to support your strategic and tactical decisions. Clients realize the value in having a dedicated group of customers, ready to provide feedback on Offerings - (Features, functionality, future roadmaps), Strategic Partnerships (joint offerings) and Marketing- (messaging and positioning).

    Services:
     

  • Defining/Refining a Customer Advisory Program Plan
  • Planning a Customer Advisory Board event from agenda development through presenter coaching
  • Facilitating & orchestrating a Customer Advisory Board event
  • Assisting with the CAB Report Summary, action plan and member follow up.

  • We have helped many companies with their Customer Advisory Programs including Philips Medical Systems, Sun Microsystems, GE Healthcare and Staples. Learn more about Customer Advisory Programs.


    Sun Microsystems Advisory Program:
    When we set out to develop an Executive Customer Advisory Council, we didn't want to just execute a series of one-off events randomly throughout the year - we wanted to orchestrate an approach that would allow us to create a long-term program that we could replicate across our other business units as needed.

    With this in mind, Sherri helped develop an approach that focused on 
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    Online Customer Communities

    Healthcare Technology Expertise

     

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    Stepping Stone Partners, 169 School Street, Wayland, MA 01778, 508-655-6585